Returns & Refunds

 

Refund Policy

At Theory of Skin, your satisfaction is our top priority. This Refund Policy forms part of our Terms and Conditions and should be read in conjunction with them. We may update this policy periodically, so we recommend reviewing it from time to time.

Thank you for choosing Theory of Skin. If you're not fully satisfied with your purchase, we're here to help.

Returns & Exchanges

Please inspect your order upon delivery and prior to use.

We stand by the effectiveness of our products. If you do not see visible results after 90 days of consistent use, you're eligible for a full refund under our money-back guarantee. While most customers experience noticeable improvements, in the unlikely event that results aren’t achieved, we’re committed to honouring our promise.

To request a refund or replacement:

  • You must contact us within 90 calendar days of your product’s shipping date.

  • Any remaining product must be returned to us before your refund is processed.

Please note:

  • Refunds or exchanges cannot be provided for change-of-mind purchases.

  • Original shipping fees (if applicable) are non-refundable. Refunds apply to the product price only.

How to Request a Refund or Replacement

To begin the process, please contact us via email at:
📧 hello@theoryofskin.co

We truly appreciate your trust in Theory of Skin and are committed to ensuring your experience is fair, transparent, and supportive.